Dear Mr Jansen
Thank you for your official complaint.
We have been tracking this issue since your initial contact to Rob
Hardy regarding your concerns about certification in Thailand.
I have already recorded your previous comments into our complaint register
and will certainly add your recent email to it.
We do take your concerns seriously and
aim to be able to respond to you as soon as our investigation is complete,
which should be 4 weeks from the date of this email.
with the details.